Terms and Conditions

TERMS & CONDITIONS

Invigilate Technologies Private Limited
Last Updated: 01 December 2025

Welcome to Invigilate Technologies Private Limited (“Invigilate”, “Company”, “we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, online assessment platforms, remote proctoring tools, services, mobile/web applications, and all related systems (collectively, “Services”).

By accessing, registering, or using our Services, you (“User”, “Candidate”, “Institution”, “Client”, “you”, “your”) agree to these Terms. If you do not agree, please do not use our Services.

1. DEFINITIONS

“Platform” refers to Invigilate’s website, assessment system, dashboards, mobile/web apps, or any online interface.
“Candidate” means a user appearing for an assessment/exam through Invigilate.
“Client” means the educational institution, corporate, training provider, or assessment body using Invigilate services.
“Assessment” includes online exams, tests, quizzes, skill assessments, certifications, remote-proctored exams, and related services.
“Proctoring Data” means live video/audio, snapshots, screen share, system logs, behavioural patterns, and AI-proctoring data collected for exam integrity.
“Sensitive Personal Information (SPI)” includes ID proofs, biometrics, photos, videos, audio, exam data, etc., as defined under Indian IT/DPDP laws.

2. ACCEPTANCE OF TERMS

By using our Services, you:

acknowledge that you have read, understood, and agree to be bound by these Terms;
agree to receive communications (email/SMS/notifications) from Invigilate;
consent to processing of your data as per our Privacy Policy;
confirm you have the authority to enter into this agreement (for institutions/corporates);
agree to abide by assessment rules, integrity guidelines, and code of conduct.

If you do not agree, you must discontinue use of the Services.

3. ELIGIBILITY

You may use the platform only if:

You are at least 18 years old, OR
You are under institutional governance with appropriate authorization, OR
You are legally competent to use the Services.

Invigilate may require identity verification before granting access.

4. ACCOUNT REGISTRATION & ACCESS

To access assessments or services:

You must provide accurate, complete, and verifiable information.
You must not impersonate any person or misrepresent your identity.
You are responsible for maintaining confidentiality of your account credentials.
Any activity under your account will be deemed authorized by you.
Sharing login credentials with others is strictly prohibited.

Invigilate may disable, suspend, or terminate accounts for:

Suspicious activity
Policy violations
Malpractice or fraudulent behaviour
Regulatory or institutional request

5. SERVICES PROVIDED BY INVIGILATE

Invigilate provides (not limited to):

Online assessments & examinations
Remote proctoring (AI + human)
Identity verification & authentication
Assessment scheduling & reporting
Candidate management system
Institution/client dashboards
Certification, scoring & analytics
Technical support for candidates and institutions

Invigilate may add, modify, or discontinue features without prior notice.

6. USER OBLIGATIONS

You agree:

to use the platform only for lawful purposes;
not to attempt to cheat, hack, bypass, or manipulate assessment systems;
not to copy, screen-record, distribute, or misuse exam content;
not to upload harmful, false, or misleading information;
not to tamper with or disable proctoring tools;
to maintain stable internet and compliant hardware/software (as required);
to comply with exam instructions, codes, and regulations.

7. REMOTE PROCTORING & DATA CONSENT

By using proctoring-enabled assessments, you expressly consent to:

identity verification using photo/video
live monitoring by human or AI proctors
audio/video recording during exams
screen sharing or screen recording
device monitoring (as per exam rules)
capturing images, eye movement, keystroke patterns, behaviour logs
automated decision systems detecting suspicious activity

Violation of proctoring rules may result in:

exam termination
score cancellation
permanent or temporary ban from future assessments
reporting misconduct to the institution/client

8. PAYMENT TERMS

When making payments on the platform:

You agree to pay all applicable fees, taxes, and charges.
Payments are processed via secure third-party payment gateways.
Invigilate does NOT store card/UPI credentials.
Payment once made may be non-refundable, unless specifically stated in the Refund & Cancellation Policy.
In case of technical payment failures, you must contact support with proof of transaction.
Chargebacks or fraudulent payment disputes may result in suspension of access.

Detailed terms are available in Payment, Refund & Cancellation Policy.

9. CLIENT / INSTITUTION OBLIGATIONS

Institutions/Clients agree to:

provide accurate candidate data
ensure legality of assessments delivered through Invigilate
not misuse platform content, reports, or logs
abide by licensing, usage restrictions, and confidentiality clauses
not sublicense, resell, or duplicate the platform without written consent
ensure compliance with NCVET and regulatory guidelines

10. INTELLECTUAL PROPERTY RIGHTS

All content, system code, interfaces, logos, assessments, proctoring tools, algorithms, reports, trademarks, and UI/UX elements are the exclusive property of:

Invigilate Technologies Private Limited

Users must not:

copy, modify, reverse-engineer, or decompile the platform
record platform workflows or exam content
distribute or publish copyrighted materials
use the system for competing services

Violation may result in legal action.

11. CONFIDENTIALITY

You agree not to disclose:

platform workings
exam content
scoring methods
proctoring recordings
institution’s proprietary information
any internal tools or system processes

Confidentiality obligations survive account/contract termination.

12. DATA PROTECTION & PRIVACY

Personal data is processed in accordance with our Privacy Policy, including:

identity data
proctoring data
exam responses
device/system info
analytics logs

By using the platform, you consent to such processing.

13. SYSTEM AVAILABILITY & DOWNTIME

Invigilate strives to provide uninterrupted services but does not guarantee:

100% uptime
error-free systems
uninterrupted internet connectivity
absence of delay, malfunction, or data loss

Invigilate is not liable for disruptions caused by:

internet failure
device malfunction
third-party service outage
power cuts
force majeure events

14. PROHIBITED ACTIVITIES

You must NOT:

cheat, impersonate, or assist cheating
use unauthorized tools, plugins, proxy servers
tamper with webcam, mic, or system settings
manipulate or disable proctoring
access platform source code
upload harmful files (malware/viruses)
publish confidential exam content
claim false affiliation with Invigilate

Violation may result in exam cancellation and legal action.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Invigilate is not liable for any loss of data, loss of profits, device damage, downtime, failed exams, or consequences arising from candidate misconduct.
Invigilate is not responsible for institutional decisions regarding results, scoring, selection, or certification.
Invigilate’s total liability shall not exceed the amount paid for that specific service.

16. INDEMNITY

You agree to indemnify and hold Invigilate harmless from:

claims arising from your misconduct
violation of these Terms
misuse of platform
fraudulent behaviour
damage caused to systems or third parties through your actions

Institutions also indemnify Invigilate for all candidate-related violations under their administration.

17. THIRD-PARTY SERVICES

Invigilate may integrate third-party:

payment processors
identity verification tools
proctoring systems
analytics platforms
cloud hosting providers

Invigilate is not responsible for third-party failures, breaches, or inaccuracies.

18. TERMINATION OF ACCESS

Invigilate may suspend or terminate access:

for violation of Terms
for fraudulent or suspicious activity
on request of institution or regulatory body
for non-payment
due to technical threats or security risks

Upon termination:

You must stop using the platform immediately.
Invigilate may retain data as required by law or audit policies.

19. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of the courts in [Insert City/State].

20. CHANGES TO TERMS

Invigilate reserves the right to modify or update these Terms at any time.
Changes will be posted on the website with an updated “Last Updated” date.
Continued use of the Services constitutes acceptance of updated Terms.

21. CONTACT INFORMATION

For queries or concerns regarding these Terms: